018-505 SMB-DOS Protocol Error RAP
018-505 SMB user authentication failed/unable to log into SMB scanner.
Procedure
1. Have the customer contact the network administrator to confirm the following: for the correct user name or password.
a. Server user name and password
b. Server host name or IP address
c. Share name
d. Server firewall settings
e. In the case of Windows Server 2003, ensure that the time of the SMB server is synchronized with that of the device.
NOTE: If the user forgets his/her password, he/she needs to set up a new password.
2. This is how to reset Password:
a. On the domain controller for the active directory that has user info, select (Start) menu > (All Programs) > (Management Tool) > (Active Directory Users and Computers).
b. From the left frame of the (Active Directory Users and Computers) window, select (Active Directory Users and Computers (Server) > (Domain) > (Users), and list user information.
c. Right-click the target user on the right frame of the (Active Directory Users and Computers) window and select (Reset Password)
d. Confirm users that are allowed to use Share Windows.
3. This is how to confirm users. (MacOS X v10.4)
a. From (Dock), start the (System Environment Settings) icon.
b. On the (System Environment Settings) window, click the (Share) icon.
c. From the Select Service window, select ‘Share Windows’ and click the (Account) button.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
Click here follow the steps to fix Xerox Error 018-505 and related errors.
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Download (Xerox Error 018-505) Repair Tool |
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Compatibility:
Limitations: |
Xerox Error 018-505 may be caused by a number of different reasons.
If you have Xerox Error 018-505 then we strongly recommend that you
Download (Xerox Error 018-505) Repair Tool.
This article contains information that shows you how to fix
Xerox Error 018-505
both
(manually) and (automatically) , In addition, this article will help you troubleshoot some common error messages related to Xerox Error 018-505 that you may receive.
Note:
This article was updated on 2023-09-15 and previously published under WIKI_Q210794
Contents
- 1. Meaning of Xerox Error 018-505?
- 2. What is the cause of this error?
- 3. How to fix Xerox Error 018-505
Meaning of Xerox Error 018-505?
Xerox Error 018-505 is the error name that contains the details of the error, including why it occurred, which system component or application malfunctioned to cause this error along with some other information. The numerical code in the error name contains data that can be deciphered by the manufacturer of the component or application that malfunctioned. The error using this code may occur in many different locations within the system, so even though it carries some details in its name, it is still difficult for a user to pinpoint and fix the error cause without specific technical knowledge or appropriate software.
Causes of Xerox Error 018-505
If you have received this error on your PC, it means that there was a malfunction in your system operation. Common reasons include incorrect or failed installation or uninstallation of software that may have left invalid entries in your Windows registry, consequences of a virus or malware attack, improper system shutdown due to a power failure or another factor, someone with little technical knowledge accidentally deleting a necessary system file or registry entry, as well as a number of other causes. The immediate cause of the «Xerox Error 018-505» error is a failure to correctly run one of its normal operations by a system or application component.
How to fix
Xerox Error 018-505
Follow these steps to fix your problem:
It is highly suggested that you carry out all the steps in exact manner to effectively get rid of your problem.
Scan the Computer with the Windows Repair Tool
This repair tool is free to download as well as easy to use. It scans, detects and repairs your computer for system errors like Xerox Error 018-505. The tool is powerful enough to find malicious items that are hidden on the computer.
1. Download Repair Tool from the link below. Save the file to your Desktop so that we can access the file easily.
Repair Tool Download Link (right-click and save to your Desktop)
2. After downloading, navigate to the file location and double-click it. This will start the installation procedure. User Account Control will prompt if you want to run the program, click Yes to continue.
3. On initial launch of the program, it will display a welcome screen. Leave the checkbox unticked to allow the repair tool to start an automatic scan and click Install to start the installation procedure.
4. The tool will now install itself on your computer. The tool will download necessary updates so Internet connection is required at this point.
5. The tool will automatically start a preliminary scan of your machine to help determine the health of your PC.
6. Once the scan is complete the tool will tell you which areas of your PC are damaged and if a repair is necessary. If it is, click on the Start Repair button in the bottom right corner.
7. After it’s finished it’s repair your computer should be fixed. You may need to restart your computer to complete the process.
How does it work?
This tool will scan and diagnose, then repairs, your PC with patent
pending technology that fix your windows operating system registry
structure.
basic features: (repairs system freezing and rebooting issues , start-up customization , browser helper object management , program removal management , live updates , windows structure repair.)
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01-07-2014
#1
Service Manager
1,000+ Posts
- Rep Power
- 46
Xerox WC5225 with error 18-505
Customer called with error 18-505 on WC5225. The information i have so far seems to indicate some king of communication problem between machine and server/computer. Customer gets this when trying to scan to computer.
I asked customer whether they use passwords and he said no and that they have been scanning all alon g with no problem until a few days ago.
Please help as I am a little confused about this and need some direction. Frank/ActionPhotocopy
-
01-08-2014
#2
Re: Xerox WC5225 with error 18-505
18-505 SMB-DOS protocol error.
Unable to authenticate due to an incorrect user name or password. SMB
Check the user name and password with the system administrator. Note, the password cannot be verified. If you have forgotten the password, reset the password.
Note, Verify that the Date and Time on the WorkCentre EXACTLY match the date and time on the network server and destination PC. This is an especially common problem after daylight savings time change.
If none of the above resolve the issue, go to xerox.com to obtain the newest software level and install.
-
01-08-2014
#3
Service Manager
1,000+ Posts
- Rep Power
- 46
Re: Xerox WC5225 with error 18-505
Thanks Tom but as I mentioned they never used passwords for scanning and have never had a problem until a few days ago. Your last suggestion would be best option unless there was a time change by accident recently which caused a mismatch in the time. I am going there tomorrow and will try to obtain more info. Frank
-
01-09-2014
#4
Senior Tech
100+ Posts
- Rep Power
- 29
Re: Xerox WC5225 with error 18-505
Had the same symptoms on a 128. Turned out to be the modem for their broadband. The phone company changed it, somehow it had different settings. A few days later, no worky.
Glenn
-
01-09-2014
#5
Service Manager
1,000+ Posts
- Rep Power
- 46
Re: Xerox WC5225 with error 18-505
Thanks Glenn. That’s good to know and I’ll look into it and report results when call is complete. Frank
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Unable to authenticate due to an incorrect SMB user name or password.
In SMB Authentication:
–
The user could not be identified because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
In Scanner to SMB:
–
When trying to send a scanned image, the user could not log in to the SMB server
because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
[The following applies to DMP6-2 and later products only.]
–
The specified user name is not registered as a user that can use Share Windows.
(MacOS X v10.4)
Procedure
Take either of the following actions to resolve the problem.
–
Contact the network administrator for the correct user name or password.
–
In the case of Windows Server 2003, synchronize the time SMB Server tells with the
time this machine tells.
NOTE:
There is no way to confirm Password. If the user forgets his/her password, he/she needs to set
up a new password.
This is how to reset Password:
1.
On the domain controller for the active directory that has user info, select [Start]
menu>[All Programs]>[Management Tool]>[Active Directory Users and Computers].
2.
From the left frame of the [Active Directory Users and Computers] window, select
[Active Directory Users and Computers [Server]]>[Domain]>[Users], and list user
information.
3.
Right-click the target user on the right frame of the [Active Directory Users and
Computers] window and select [Reset Password].
[The following applies to DMP6-2 and later products only.]
–
Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
This is how to confirm users.
1.
From [Dock], start the [System Environment Settings] icon.
2.
On the [System Environment Settings] window, click the [Share] icon.
3.
From the Select Service window, select «Share Windows» and click the [Account]
button.
Status Indicator RAPs
018-505, 018-506
018-506 CA Field ID Mismatch RAP
When the fault occurs in SMB authentication:
•
Unable to authenticate due to wrong user name or password
•
Time of SMB server and that of M/C are not the same. The fault occurs with Windows
Server 2003
•
When the fault occurs while scanner transfers scanned data to PC storage to SMB:
–
Unable to log in to SMB server while in scanned data transfer due to wrong user
name or password
–
Time of SMB server and that of M/C are not the same. The fault occurs with Win-
dows Server 2003.
NOTE: For only [SC12041: Product of DMP6-2 or later]:
Designated user name is not registered as user allowed to use shared Windows MacOS X
v10.4.
Procedure
Take any of the following actions:
-Check user name or password with network administrator.
-For Windows Server 2003, to make time of SMB server and that of this M/C identical.
-Password cannot be verified. When you forget password, password needs to be reset accord-
ing to the following procedure:
1) Select [Start] menu> [All programs] >[Management tool] >[Active Directory user and com-
puter] on domain controller of active directory where user information is set.
2) Select [Active Directory user and computer [Server]] >[Domain] >[Users] and list user infor-
mation from the left frame of [Active Directory user and computer] window.
3) Right-click target user from the right frame of [Active Directory user and computer] window
and select [Reset password].
Verify user who can use Windows Share MacOS X v10.4 according to the following procedure:
1) Activate [System setting] icon from [Dock].
2) Click [Share] icon in [System setting] window.
3) Select [Windows Share] on Service selection screen and click [Account] button.
4) Check account you want to make valid and click [Complete] button.
07/2011
2-300
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
018-505 SMB-DOS Protocol Error RAP
018-505 SMB user authentication failed/unable to log into SMB scanner.
Procedure
1. Have the customer contact the network administrator to confirm the following: for the correct user name or password.
a. Server user name and password
b. Server host name or IP address
c. Share name
d. Server firewall settings
e. In the case of Windows Server 2003, ensure that the time of the SMB server is synchronized with that of the device.
NOTE: If the user forgets his/her password, he/she needs to set up a new password.
2. This is how to reset Password:
a. On the domain controller for the active directory that has user info, select (Start) menu > (All Programs) > (Management Tool) > (Active Directory Users and Computers).
b. From the left frame of the (Active Directory Users and Computers) window, select (Active Directory Users and Computers (Server) > (Domain) > (Users), and list user information.
c. Right-click the target user on the right frame of the (Active Directory Users and Computers) window and select (Reset Password)
d. Confirm users that are allowed to use Share Windows.
3. This is how to confirm users. (MacOS X v10.4)
a. From (Dock), start the (System Environment Settings) icon.
b. On the (System Environment Settings) window, click the (Share) icon.
c. From the Select Service window, select ‘Share Windows’ and click the (Account) button.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
Unable to authenticate due to an incorrect SMB user name or password.
In SMB Authentication:
–
The user could not be identified because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
In Scanner to SMB:
–
When trying to send a scanned image, the user could not log in to the SMB server
because of his/her wrong user name or password.
–
The time SMB Server tells differs from the time the machine tells. (This occurs under
Windows Server 2003)
[The following applies to DMP6-2 and later products only.]
–
The specified user name is not registered as a user that can use Share Windows.
(MacOS X v10.4)
Procedure
Take either of the following actions to resolve the problem.
–
Contact the network administrator for the correct user name or password.
–
In the case of Windows Server 2003, synchronize the time SMB Server tells with the
time this machine tells.
NOTE:
There is no way to confirm Password. If the user forgets his/her password, he/she needs to set
up a new password.
This is how to reset Password:
1.
On the domain controller for the active directory that has user info, select [Start]
menu>[All Programs]>[Management Tool]>[Active Directory Users and Computers].
2.
From the left frame of the [Active Directory Users and Computers] window, select
[Active Directory Users and Computers [Server]]>[Domain]>[Users], and list user
information.
3.
Right-click the target user on the right frame of the [Active Directory Users and
Computers] window and select [Reset Password].
[The following applies to DMP6-2 and later products only.]
–
Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
This is how to confirm users.
1.
From [Dock], start the [System Environment Settings] icon.
2.
On the [System Environment Settings] window, click the [Share] icon.
3.
From the Select Service window, select «Share Windows» and click the [Account]
button.
Status Indicator RAPs
018-505, 018-506
018-506 CA Field ID Mismatch RAP
When the fault occurs in SMB authentication:
•
Unable to authenticate due to wrong user name or password
•
Time of SMB server and that of M/C are not the same. The fault occurs with Windows
Server 2003
•
When the fault occurs while scanner transfers scanned data to PC storage to SMB:
–
Unable to log in to SMB server while in scanned data transfer due to wrong user
name or password
–
Time of SMB server and that of M/C are not the same. The fault occurs with Win-
dows Server 2003.
NOTE: For only [SC12041: Product of DMP6-2 or later]:
Designated user name is not registered as user allowed to use shared Windows MacOS X
v10.4.
Procedure
Take any of the following actions:
-Check user name or password with network administrator.
-For Windows Server 2003, to make time of SMB server and that of this M/C identical.
-Password cannot be verified. When you forget password, password needs to be reset accord-
ing to the following procedure:
1) Select [Start] menu> [All programs] >[Management tool] >[Active Directory user and com-
puter] on domain controller of active directory where user information is set.
2) Select [Active Directory user and computer [Server]] >[Domain] >[Users] and list user infor-
mation from the left frame of [Active Directory user and computer] window.
3) Right-click target user from the right frame of [Active Directory user and computer] window
and select [Reset password].
Verify user who can use Windows Share MacOS X v10.4 according to the following procedure:
1) Activate [System setting] icon from [Dock].
2) Click [Share] icon in [System setting] window.
3) Select [Windows Share] on Service selection screen and click [Account] button.
4) Check account you want to make valid and click [Complete] button.
07/2011
2-300
BUS Updated 12/2011
Initial Issue
WorkCentre 5335 Family Service Documentation
Содержание
- Xerox Smb-Dos Protocol Error 1-005
- Fault Code 018-505: SMB-DOS Protocol Error 1-005 . — Xerox
- Fault Code 018-505: SMB DOS Protocol Error — Xerox
- Completed with Error (018-505): SMB-DOS protocol error 1-005
- Completed With Error (018-505): SMB-DOS Protocol Error 1-005
- How to Fix 018-505 Error Code for Xerox C7020 C7025 C7030 .
- Solved: Setting up C405 scan to pc — Customer . — Xerox
- Xerox Smb-Dos Protocol Error 1-005 Fixes & Solutions
- Smb dos protocol error 1 005
- Smb dos protocol error 1 005
- Smb dos protocol error 1 005
Xerox Smb-Dos Protocol Error 1-005
We have collected for you the most relevant information on Xerox Smb-Dos Protocol Error 1-005, as well as possible solutions to this problem. Take a look at the links provided and find the solution that works. Other people have encountered Xerox Smb-Dos Protocol Error 1-005 before you, so use the ready-made solutions.
Fault Code 018-505: SMB-DOS Protocol Error 1-005 . — Xerox
- https://www.support.xerox.com/en-us/article/en/2041452.html
- Xerox Business Innovation Partner Program Xerox DocuShare Partner Program Log in to your partner portal: Log in to your partner portal:
Fault Code 018-505: SMB DOS Protocol Error — Xerox
- https://www.support.xerox.com/en-us/article/en/2036170
- Feb 20, 2019 · Fault Code 018-505: SMB DOS Protocol Error Fault Code 018-505 appears when an Authenication Failure has occured when attempting to log into the SMB Server. Make Sure the SMB Settings such as Host Name or IP, Share Name and Document Path are Entered Correctly. Make Sure the Credentials Used to Login to the SMB Server are Entered Correctly.
Completed with Error (018-505): SMB-DOS protocol error 1-005
- https://www.experts-exchange.com/questions/23248852/Completed-with-Error-018-505-SMB-DOS-protocol-error-1-005.html
- Mar 22, 2016 · They have a new Xerox WorkCenter 7328 and we have it setup for network scanning. I installed and setup a Samba server using Ubuntu Server 7.10. This involved setting up a repository and shares and so on.Reviews: 6
Completed With Error (018-505): SMB-DOS Protocol Error 1-005
- http://www.firstarsoft.com/018-505-smb-dos-protocol-error-1-005
- The wireless 1-005 is around 150 and mostly new games. I am having the xerox smb scanning setup error versalink c405 can get at least of an ethernet connection. So update smb-dos Versalink C405 Scan To Network that a laptop usually devides my new one arrived today. Thanks in advance for combofix tool, make sure has a 170 F setting.
How to Fix 018-505 Error Code for Xerox C7020 C7025 C7030 .
- https://www.xwktech.com/blogs/articles/how-to-fix-018-505-error-code-for-xerox-versalink-c7020-c7025-c7030-c7000-printer
- Oct 18, 2019 · PL 90.30 Developer Unit Components for Xerox VersaLink C7020 C7025 C7030 C7000 Printer Feb 19, 2020. PL 90.25 Marking Guide Components for Xerox VersaLink C7020 C7025 C7030 C7000 Printer Feb 18, 2020. PL 90.20 Xerographic Components for Xerox VersaLink C7020 C7025 C7030 C7000 Printer Feb 17, 2020
Solved: Setting up C405 scan to pc — Customer . — Xerox
- https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Setting-up-C405-scan-to-pc/td-p/209189
- IP of PC = Click on your start menu, type CMD and hit the Enter key. Type ipconfig in the new window and hit Enter. Find the IPv4 address and put it in the first field. Now, we need the Share. Click on the Start menu and this time type 2 back slashes and the IP address found in the above and hit Enter (In my case it is Start > 192.1638.2.36 > Enter. In my case, I will find «Scans» …
Xerox Smb-Dos Protocol Error 1-005 Fixes & Solutions
We are confident that the above descriptions of Xerox Smb-Dos Protocol Error 1-005 and how to fix it will be useful to you. If you have another solution to Xerox Smb-Dos Protocol Error 1-005 or some notes on the existing ways to solve it, then please drop us an email.
Источник
Smb dos protocol error 1 005
struggling to set up scanning to my pc, can’t work out how to do it.
Have a VersaLink C405 that I got last week — printing is fine, faxing fine, but cannot scan.
From looking through here, in handbook (not that great imo), and google searches I have tried to make an address book entry for the PC I want to scan to, and a folder that I have shared — is this via the SMB field?
No idea what info needs to be input for it to work though, and can’t find any guides that explain this accurately
Any help is appreciated
Sorry — forgot to add: windows 10 home, version 1703, os build 15063.608, 64 bit
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IP of PC = Click on your start menu, type CMD and hit the Enter key. Type ipconfig in the new window and hit Enter
Find the IPv4 address and put it in the first field
Now, we need the Share
Click on the Start menu and this time type 2 back slashes and the IP address found in the above and hit Enter
(In my case it is Start > 192.1638.2.36 > Enter
In my case, I will find «Scans» and «Users», and I want to send them to Scans
So now I type Scans in the box for the Share
Document path is not needed, leave it blank
Login name is finicky, format it like it is found here (in the brackets), just right-click your shared folder in Windows and go to Properties , get to the point in the screenshot and add your username you use to log on and make sure it has Full control , then type in the username as it exists within the brackets
Please be sure to select » Accept Solution » and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
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Thanks very much, all working now
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I’ve got this working on a C405DNW to a share called Scans.
All I want to do now is scan to a sub-folder of the Scans share for each user. So I’ve put the sub-folder name into the «Document Path» box, but it throws an SMB DOS protocol error 1-005.
Document Path: User1
Document Path: User1
doesn’t. The folder ScansUser1 exists with the correct permissions.
I spoke to Xerox tech support on the phone and they suggested setting up a seprate share for each user, but that sounds really messy and I’d rather use the document path field as that’s exactly what I think it’s for?
Any suggestions please?
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Unshare the User1 folder and try again.
I’ve seen these things work absolutely fine if you simply create a folder in a share.
I have also seen them fail miserably if you manually share the folder that is in the share.
In most cases, when it fails, it can be made to work via just not using the share ( Scans in your case)
I spoke to Xerox tech support on the phone and they suggested setting up a seprate share for each user, but that sounds really messy and I’d rather use the document path field as that’s exactly what I think it’s for?
That path is just to go deeper in a share, which is what you are doing. But, if you actually are sharing them, there is no reason to actually have Scans at all, it is just another box to fill in that case.
Please be sure to select » Accept Solution » and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
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I cannot understand why something as simple as scanning to your PC, which we have been doing easily since the 1990’s, all of a sudden requires an IT degree to be able to setup on a 2017 model?
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How do you first get to the SMB Screen you are showing? It would be great if directions included the steps of where to first go to solve or troubleshoot a problem? I am so frustrated that this unit is so difficult to setup? The GUI and software for this unit is like a throw back to something from the 1980’s.
My SMB screen under the Connectivity Tab, looks like this below, so I can not even attempt to replicate your fix for this most simple, basic need, scanning to a computer.
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80% of the setup isn’t Xerox, it is Apple/Microsoft/Linux etc etc. And yet, I covered every single step for the user with pictures for every step for their scenario, and they got it working from those steps without question.
As for where you put the info on the Xerox portion, EWS > Address Book > Add Contact > Network (SMB)
If you have some special issue unlike what is posted in a thread, start a new one, name your specifics and kindly ask for help, adding to a solved thread with nothing but complaints does nothing for anyone but make it harder for the person who needs help and is using the search to find a resolution to their issue to find it by just adding garbage data to sort through.
If you think you are more capable than anyone else, go ahead and start helping people in threads that are not solved.
If you have a specific issue, be nice, start a thread, be polite and clearly describe what issue you have and maybe someone will help you.
If you are just looking to complain, feel free to do so, just don’t expect a great outpouring of kindness and help in the end.
Please be sure to select » Accept Solution » and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Источник
Smb dos protocol error 1 005
Use Internet Explorer or Edge instead of Chrome.
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This solution does not work for me !
when I reach the prompt command I have noted that the on screen IP4 address is different but despite repeated trying I cannot actually change it to the correct one using these instructions
more detail please !
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A response would be greatly appreciated
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Excellent! Now working
Clear description. (I would never have got that working without that info)
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hi i can’t seem to able to do the login name correclty can you direct me on who should i put as a username
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I’m attempting to set up a new SMB contact, but I keep receiving a Error (18-505) : SMB-DOS protocol error 1-005. From what I can tell this means that the password that I’m entering in the new SMB contact data field is wrong. I’m positive that the password that I’m entering is the password that’s associated with the email/account that I use to log into my Windows 11 account. I’ve even tried using no password and that doesn’t work.
I know that the IPv4 address is correct and I’ve enabled the sharing fucntions on the «Xerox Scans» folder that the scans are set to be delivered to. Does anyone know what I can do to troubleshoot this?
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Smb dos protocol error 1 005
It seems to me you are trying to connect to the Xerox using a secure connection when the Xerox does not require a secure connetion to access the EWS. My suggestion is to remove https:// from the beginning of the URL so the only characters in the URL is the IP address itself. So instead of https://192.168.1.35 try just 192.168.1.35 and see if that gets you there. The IP referenced is a random IP address for an example. Be sure to use the IP address assigned to your printer. Hope that helps!
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Good suggestion, but didn’t work. However, I did get into the printer using the old ipv4 and adding a port #, in this case 339. I believe it’s supposed to be 445 per the instructions; why I remembered 339 from January is unknown. Must be one of those old person things. I then was able to load the firmware update. Huzzah! Now working to get the scanning function to work. Will report back in next 24 hours on that either way.
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STILL NOT WORKING: I was able to download the «software» to my PC and run the update. What came as the update was XeroxSmartStart_1.4.27.0—unsure the date on it but the system knows I have a WC6515 so I assume it contains the latest drivers. Once updated, I redid the address book using two usernames of either the IPv4 or Hostname to see which one worked. I used both Port 139 and 445 (as suggested by the on-line help guide) once each for both. Neither worked. The errors I received from the WC6515 (printed out) were:
-Completed with Error (018-755), Server connection error in SMB (for one combo of IPv4 and password)
-Completed with Error (018-505), SMB-DOS protocol error1-005 (for the other three combos of Hostname or IPv4 and password))
Therefore, I know I can update the WC6515, I know it will read scans, I just haven’t figured out yet how to get scans into my PC folder. And yes, I have the correct IPv4 for the PC and the correct hostname for the PC. And, yes, I identify the correct folder to receive the scans on my PC. When it asks for password, I supplied the password/pin I use to get into my PC.
Any other suggestions?
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I just spent 62 minutes on the phone with Xerox support; yes, I paid $25 because I’m out of warranty. They can’t fix my problem because: I have a new W10 computer; WC6515 requires user names and W10 uses (or at least led me in setup to that) to use my live.com account as my user name. WC6515 cannot use email address, must be a user name; I don’t have a W10 user name for my laptop. Now they said I have to have my local IP give me a user name before I can scan from the WC6515 to my laptop. What the heck? I have to contact my local Comcast office and ask them to set up an IP user name on my computer.
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I’m not sure why they would advise you to contact your ISP for a username. You can simply go into user management and create a user name yourself to use with the Xerox.
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It took me 4 hours over three days working with 5 Xerox reps to fix this.
People at Xerox support who helped the most were: Lionel and Cory; they stayed with me over 3 hours total while we tried scores of solutions.
Don’t believe those at Xerox who tell you to get an ISP user name and put it in the WC6515 address book.
Key things to know:
a) this likely applies to W10 only (PC is Dell Inspiron 3576-64x) but read on as some of this may help
b) username CANNOT be an email address (mine was)
c) password for user name CANNOT be a pin (mine was)
d) folder to receive scans CANNOT have spaces or special characters in the name (mine had a space)
e) username with folder to receive scans MUST be an adminstrator
f) folder to receive scans MUST be fully shared with read/write permissions accorded the target username
g) after the WC6515 address book updated with user, username and folder info, restart the PC (assuming one has already shared the folder), only then attempt to scan
h) if while taking sharing actions, the username does NOT come up as hyperlinked (blue), try it anyway—that’s when it worked
i) celebrate if it works (been trying since April [off and on] to solve this)
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