Код ошибки 80180002

When trying to join a domain such as Azure AD, you must fulfill various requirements before your account can be successfully created. Things don’t seem to be going as planned because users are met with the error 80180002 when doing so.

Further, the error code is accompanied by a message that says The Mobile Device Management (MDM) server failed to authenticate the user. Stay with us as we unpack what this error means and how to resolve it.

What is error code 80180002?

The error code 80180002 is what happens to users who try to create or add a Microsoft work account on their personal PCs. You may be wondering why this is happening, and below are some possible reasons:

• Insufficient permissions – Your organization manages most work Microsoft 365 accounts. This is usually because of some security settings. So while the account may belong to you, you are somewhat restricted in how you manage it.
• Wrong configurations – If your device or account does not meet the prerequisites to join Azure AD, your account may be denied access.
• Network change – If the user’s account is linked with a Microsoft account, it’s possible that the user has changed their network, and you need to link them with the correct Azure AD tenant again.
• Device not on MDM – MDM is a security policy that determines the devices that can access Azure. If your device is not enrolled in Mobile Device Management (MDM), you might get the error 80180002.

How do I fix error 80180002?

Before any advanced troubleshooting, check the following:

• Ensure you have administrative privileges.
• Check your network again and ensure it reflects your location.

1. Add the account to your device

1. Hit the Windows key and click on Settings.
2. Click on Accounts on the left pane, then select Access work or school.
3. Locate the account you’re trying to log in using, then disconnect it.
4. Wait for a few moments, then add the account again.

2. Disable conditional access

1. Sign in to your Azure account.
2. Click on the Menu at the top left corner and select Azure Active Directory.
3. Select Protect & secure on the left pane, then click on Conditional Access.
4. Under the Access policy option, toggle it off.

Azure AD conditional access allows you to control access to your applications and data based on the location of your users, their identity, and their device. When you disable this option, you allow users to join with any device without restrictions.

3. Remove the account credentials 

1. Hit the Windows Search icon, type Credential Manager in the search bar, then click Open.
2. Click on Windows Credentials.
3. Select MicrosoftAccount, click on it to expand, then hit Remove.
4. You’ll get a command prompt asking you to confirm whether you want to remove the credentials, so click Yes.

4. Change MDM and MAM settings

1. Sign in to your Azure account.
2. Click on Azure Active Directory under Azure services.
3. Select Mobility (MDM and MAM) on the left pane.
4. Click on Microsoft Intune under Mobility (MDM and MAM).
5. Find MDM user scope and MAM user scope options, set them to None then, click on Save.

MDM stands for mobile device management, and MAM stands for mobile application management. They are two ways to manage your company’s mobile devices. MDM is a more comprehensive solution that allows you to manage all aspects of the device. 

MDM and MAM are two security features that can be used to provide a secure workspace for employees. However, they also have some drawbacks. MDM allows you to control the devices that can connect to your network.

When enabled, they can restrict the devices trying to add user access. Once disabled, you can get rid of the 80180002 error.

Elsewhere, you may get an error where your Microsoft account doesn’t exist, but we have answers on how to fix this issue.

For any additional thoughts don’t his topic, leave a comment down below.

The Microsoft error code  80180002 shows up when you are trying to set up an account on the device.

This is the issue that occurs because of the failure of the device management system. 

Usually, users face this issue when they are trying to set up a work account and do not have admin privileges.

The Microsoft team regularly keeps an eye on the problems that the users face on their platform and also suggests fixes for the same. 

We will talk about the error code  80180002 that shows up while setting up a Microsoft account.

What additional problems can it cause, and what can be done to solve those issues will be discussed in this blog.

Let’s get you into the account as soon as possible.

How to solve the error code 80180002 on Microsoft?

This is one of the problems on Microsoft that is more on the technical side. You might find it difficult to conduct the troubleshooting processes on your own but that is why we are here to help you.

We will explain all the solutions in easy steps so that solving this error code does not seem like a monumental task for you.

Fix 1: Run the hardware troubleshooter

This is to identify any problems that might be on the hardware of the device that you are using.

Here are the easy steps to run the hardware troubleshooting tool on your device.

• Press the Windows and the R key together.
• It will open the Run dialog box
• In the dialog box, type msdt.exe -id DeviceDiagnostic
• This will initiate the device hardware troubleshooting process and the problem will be solved.

Fix 2: The Microsoft Intune settings are not correctly configured

According to the support page, there might be issues with Microsoft Intune that could lead to this issue of not being able to set up your account.

You need to change the MAM/MAM settings on Microsoft Intune to none.

Then try to log in once again. In most cases, you will now be able to set up your account without any trouble.

Fix 3: The device management system is not properly integrated

Turning on the device management will also help you eliminate the error code on your device. 

Even if you have turned this on before, still go through the process once again to make sure that it is working correctly.

Here is how you can turn on the device management on Microsoft.

• Follow this link on your browser through an administrator account.
• When you open the link, find the tab that reads Devices
• Click on Users and then click on Settings
• Now click on Windows settings
• The Desktop Security setup option will be visible. Click on it
• Click on the Windows Device management option
• Now click on the Enable option
• The Windows Device Management will now be turned on.

This is how you can turn on Windows Device Management and makes sure that it is working.

Fix 4: Make sure that you have activated Microsoft 365 

For running several processes on Microsoft especially,  integrated accounts, you will need to ensure that you have an active package for Microsoft 365.

Here are the steps for checking if you have Microsoft 365 enabled on your device.

• Launch any Microsoft application.
• Click on the File tab
• Click on the option that reads Account
• Now you will be able to stake a look at the product information and the active package of Microsoft 365 if it is enabled.

If you find that you do not have an active package, you will need to get one before you can move forward with any account setup.

Fix 5: Contact the Microsoft support

Since we have already mentioned that this problem could be a little technical, there might be a point where you will need to contact the Microsoft support team with your issue.

However, we have tried to provide you with all the tried and tested solutions, sometimes the issue might run deep and you will not be able to solve it on your end.

You can also drop a query with the user support forums where developers and other experienced users may be able to help you with the issue.

To conclude

The error code 80180002 on Microsoft is one of the fairly technical errors on the platform and you might need to solve that with the help of a technician.

However, before that stage arrives, there are some solutions that we have suggested above that might be able to help you eliminate the error code on your own.

We hope that this was a helpful article, keep following for more technical advice.

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While registering a Windows device to a school or work network, some users received Error 80180002, The Mobile Device Management (MDM) server failed to authenticate the user. This error prevents users from joining their devices to Azure Active Directory and enrolling into MDM (Mobile Device Management).

The complete error message is:

Error code 80180002

The Mobile Device Management (MDM) server failed to authenticate the user. Try again or contact your system administrator.

If you are among those users who encountered this error, the solutions provided in this post will help you.

What is MDM authentication?

MDM or Mobile Device Management, allows IT administrators to manage mobile devices. It has different authentication methods that administrators can enable for secure sign-in for the designated users. MDM plays a crucial role in the corporate environment. When an organization runs everything from the cloud, employees can access the company’s network securely. MDM authentication is the process of authenticating a user while accessing the company’s network.

Mobile Device Management (MDM) server failed to authenticate the user, Error 80180002

The following solutions will help you fix Error 80180002,Mobile Device Management (MDM) server failed to authenticate the user error while registering your device on Azure Active Directory.

1. Make sure that your account is not disabled
2. Change MDM and MAM settings

Below, we have provided all these solutions in detail.

1] Make sure that your account is not disabled

Azure Active Directory allows users to disable their devices. Using this feature, you can disable your lost devices and the devices that are no longer in use. Check if your device is disabled or not. The following steps will help you:

1. Login to Azure AD.
2. Go to “Devices > Manage Devices.”
3. Expand your device tab.

If it shows the “Device is disabled” message, contact your system administrator to re-enable your device.

2] Change MDM and MAM settings

If your device is already enabled, the error message occurs due to the incorrect MDM or MAM settings in Microsoft Intune. Only your Administrator can change the MDM or MAM settings. Also, the administrator should have a subscription to Microsoft Intune. If you are an administrator, follow the instructions below to fix the issue. Without a subscription to Intune, you will not be able to change the MDM or MAM settings.

1. Log in to the Azure portal and go to Azure Active Directory.
2. Select Mobility (MDM and MAM) from the left side.
3. Select Microsoft Intune.
4. Change the MDM user scope and MAM user scope options to None.
5. Save changes.

Related: Error Code 8018004, Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email.

What is the error code 0x80180003?

The error code 0x80180003 occurs when a user is not authorized to enroll in Microsoft Intune or Azure AD. When this error occurs, you will see the following message:

Something went wrong. This user is not authorized to enroll. You can try to do this again or contact your system administrator with error code 80180003.

This error can occur due to many causes, such as the user has Windows 11/10 Home edition, the user’s device is blocked by the administrator, he has already enrolled the maximum number of allowed devices to Intune, etc.

I hope the solutions provided in this article helped you resolve the issue.

Related: Windows devices can’t sync with Intune after enrollment.

One of my customers recently decided it was time to upgrade their systems. Their entire operation is home-based for each employee, so we had their systems delivered directly to their homes. We got started with the process of logging in and activating Office 365 (they are running E3 licenses), and ran into a number of errors that all basically just give a code and say «Something went wrong…»
Documentation is very sketchy on the errors, and they all seem to reference InTune, but InTune has never been part of this customer’s setup, and all of their pre-existing systems work fine.

We managed to find a work-around for one user, and got their system fully activated, but that was followed by Outlook being unable to access their email account. An Exchange engineer from MS was able to get us the rest of the way working, but after several hours of messing with it and doing repairs with the SARA tool on 1 system, I wasn’t about to do this on all the systems. And it’s a good thing I didn’t, because 3 days later Outlook is hanging for up to a minute followed by kicking the user out and asking for a log in every 10 minutes.

I have spent inordinate amounts of time troubleshooting this myself over the last several weeks, with no results. I have been able to prove that these systems have no problem logging into my own O365 account as normal (we’re running MS 365 Business Standard, not E3) and I’ve also wiped one of them and found that even a fresh version of Win10 Pro and Office is still unable to sign-in/activate (so it can’t be anything the system integrator did).

We’re approaching 4 weeks since the systems were purchased, the customer is pissed, the systems integrator is willing to help, but there is a limit to the ways they can help, and MS is basically incompetent as they can’t even get someone on their Azure team on the phone to speak with me, but have had the Exchange team speak with me twice, even though I was very clear that I needed to speak with the Azure team.

I would appreciate any help or advice anyone has to offer. (Yes, I plan to cross-post this in r/O365 or wherever makes sense.) Also going to see about adding screenshots of the errors.

WebJun 18, 2021 Steps to Fix Microsoft Teams Error Something Went Wrong Error Code 80180002 Unknown Error Code 0x80180002 Step 1) Disconnect Old Work and school account, then sign out …
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Hi I am getting the following error when trying to auto-enroll hybrid Ad joined devices to Intune.

Auto MDM Enroll: Device Credential (0x0), Failed (Unknown Win32 Error code: 0x8018002b)

I ran dsrecmd /status and go the following.

===========================================

===============================

I have assigned proper group policy, configure MDM auto enrollment in Azure Ad and assigned (E5, P2, and Intune) license to the user. The user is also local admin on the computer. 

I get the error even when I am using autopilot to register computer as Azure AD and enroll in Intune. The computer registers in Azure Ad but not in Intune.